"I understand that your work environment is very collaborative. 1.Technical 2 technical 3 managerial 3 round of interview. Amongst other general interview questions, I was tested on what do acronyms stand for. All of this makes you stand out from your competitors.". Wenn I would have participated more in external company events. Contact us here. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. The higher priority tasks, I complete first. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. The two sectors bring their challenges, so it is difficult to choose a preference. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. para informarnos de que tienes problemas. I do this to ensure that the more complicated parts of my projects are taken care of right away. Ethical dilemmas in the workplace will come up from time to time. 1.Technical 2 technical 3 managerial 3 round of interview. Read more interview questions at dnata. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. dnata Airport Operations Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. It's a better way to conduct such interview method. After a week, I was called to report to start my duty. This was disgusting behavior from an interviewer to question my integrity. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". Onboarding new employees is an expensive and time-consuming endeavor for any employer. This allows us to improve and customize your browsing experience. Dates shown above are approximate. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps Most frequently, I read Pavement Publications. ", "Stress is part of any demanding job, and I embrace it to the fullest. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Productive and and excellent work place. Where do you see yourself growing within Dnata? However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. United Arab Emirates I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Employee engagement went up, and some powerful connections were made. I submitted my application through email. A waste of my time! I appreciate diversity in the workplace! Free interview details posted anonymously by Dnata interview candidates. Excellent time management skills combined with a superior knowledge of the customer service industry . I am happy to comply with any checks that you need to conduct.". Completing pre-boarding checking procedures before passengers and flight board planes. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. If it's something that catches me by surprise, I usually ask for clarification. Languages:{%selectedMarker.languages%} ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Ci "For the past four years I have been working with ABC, in the private sector. This was disgusting behavior from an interviewer to question my integrity. We understand that discretion is one of the measures of excellence. To find out more about the cookies we use, see our Privacy Policy. . how do you handle your stress in a difficult time? The next question was what does API stand for, which I gave the answer. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? Downvote 4. Think about what bothered you about this person and how you were affected by their behavior. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Please fill in the following fields with proper details. Followed by 2 technical ,1 managerial round. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. We completed the project three days ahead of schedule. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Fill out a form. Why do you specifically want to work for Dnata? The recruitment coordinator immediately called for an initial interview after passing the paper screening. Very easy, nothing to hard. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} This question is not an opportunity to complain about your previous job or company! United Arab Emirates, Vice President, Commercial & Business Development ", "I fully understand why a complete background check is required in this field of work. Therefore, any date prior to 2019 might not be accurate. What is a typical day like for you at dnata? to let us know you're having trouble. Answered April 24, 2018 Answer See 3 answers First you will have an assessment test which is basically you need tackle the time limit. Questions were about math, eye sight, english Grammer and passages but very tricky. Interviewed through hireview app. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Report. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de P.O Box 522, Vice President Commercial Even if you're not leading a team, you can still demonstrate the qualities of a leader! I read through the job description for those and am interested in working my way into a role like that with Dnata one day. I interviewed at Dnata (Manila, Manila) in Nov 2022. How to Answer: Why Do You Want to Work Here? This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. They agreed and implemented my suggestion. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} ". We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. You should also mention any health and safety related training you have taken. Free interview details posted anonymously by Dnata interview candidates. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . Some roles require one or more of the . naar Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. It's fast and makes every day different. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. - What is the company's primary goal for this position in the next 12 months? Als u dit bericht blijft zien, stuur dan een e-mail The you ill have a hirevue interview. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I applied online. "The bulk of my industry related education has been on the job training. However, we take things well beyond that initial induction. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. My criminal record is clean as is my drivers' abstract. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Dubai No matter which system you use I am sure that I can pick it up very quickly. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Assure the interviewer that you see long-term career potential with Dnata. The process took 1 week. Glassdoor users rated their interview experience at. Any current certificates and tickets are helpful to bring with you to the interview. When workloads increase, stress levels do too. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. {%selectedMarker.country%} Ask me what a JSON or API is and I will tell you exactly what it is. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. We have many competitors in this industry. "We recently had a big project within our work center. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I would much rather be a dynamic leader. At this moment, if I could choose any course to take, I would pick XYZ. "I completed my Engineering degree in 2011 from University of Florida. Here are some sample questions: - When would you like to have this position filled? Adept in general accounting and finance transactions. You have a few leadership opportunities posted online. Interview questions and answer examples and any other content may be used else where on the site. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. What is top of mind when it comes to filling this role? Lamentamos pelo inconveniente. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Simple and easy to understand the process. In my current position, I have had zero accidents in 3 years. verdade. I refused to lie, and we stayed late. I applied online. You should be transparent about your most recent earnings and be prepared to back up any salary requests. - What do you see as the biggest change in this industry over the past 3 years? Find additional company focused interview questions by practicing from one of our industry sets. I applied through college or university. Share with the interviewer which skills you value the most. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. Often we will leave the tasks that we don't like for last in the act of procrastination. I couldnt complete the last two. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Some of my favorite recent projects have included X, Y, and Z. Be sure to include capabilities that will potentially benefit this potential new employer. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) I was also processed for final interview. Upvote 14. We will get enough time to answer the question and no need to be hurry. I was asked what does JSON stand for and got the first two letters (what is this school)? Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The typical Dnata Customer Service Agent salary is 16,026 per year. ", "Without safety in the workplace, there would be complete chaos. PO Box 1515, Philexel Business Park Able to work under pressure, and possess good problem-solving and communication skills. questo messaggio, invia un'email all'indirizzo I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Talk to the interviewer about a time when you have been able to stretch company resources. Wir entschuldigen uns fr die Umstnde. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. "I feel that it is a vital approach to create alternative scenarios in all situations. I was asked did I google it? I believe there are always opportunities for leadership - you have to keep your eyes open! Interviews for Top Jobs at Dnata. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. This question can be a tough one because everyone wants to be liked and considered personable. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. and Terms of Service apply. I am self-driven and have no problem taking the initiative to get the job done. Receiving feedback from a manager or supervisor can be tough. Research the company online to discover any opportunities for future growth. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. The next question was what does API stand for, which I gave the answer. However, being a dynamic leader can make you a proponent for change in the organization. Close your answer by asking the interviewer if they would like to see you take a particular course. ", "I try to leave the small, quick tasks for last. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. - How long has this role been vacant? I was asked what does JSON stand for and got the first two letters (what is this school)? Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". - Is there anything from my background and experience that I can clarify for you? Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. ", "I have many accomplishments of which I am proud. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Help the interviewer to determine which personality type you are by answering this question clearly. This site is protected by reCAPTCHA and the Google United Arab Emirates We should prepare about our self very well. Once You Subscribed, Don't Forget To Verify It From Your Email Address. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. I link the questions down below. My example of performance improvement was what they needed to make some changes. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Hours:{%selectedMarker.openingHours%}. ", "I am looking for a long-term career opportunity within the transportation industry. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. I am a firm believer in the idea that feedback should be implemented quickly after it's given. . {%selectedMarker.addressRegion%} We do not claim our questions will be asked in any interview you may have. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? With that said, I also bring public sector experience from earlier in my career. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Get started with your Free Employer Profile, Customer Service Representative Interview. Sheikh Zayed Road Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. How do you manage the stressful times? In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It shows that I can take the lead on a project without having my hand held.". Aydanos a proteger Glassdoor verificando que eres una persona real. Other times, we will mindfully move a job for last because we feel that it makes the most sense. I submitted my application through email. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Discuss your preferences with the interviewer. Be as diplomatic as possible by highlighting the pros of each. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Amongst other general interview questions, I was tested on what do acronyms stand for. Mumbai Area, India. I admire the creativity and unconventional thinking in business and arts.". This question challenges you to think about how you act as a leader in your daily life. "I have used a variety of team-based messaging applications. Talk to the interviewer about your ability to control pressure in the workplace. I have been in the industry 7+ years. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. M.Roxas Highway One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. United Arab Emirates Dubai Offering ground handling, cargo, travel, and flight catering services in 35. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Through Indeed22 %. 2 + years experience in a Customer Service role. I feel that this role with Dnata is a perfect step in my career now, and for the future. If so - be sure to mention those achievements as well! I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". per informarci del problema. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. Airport Customer Service Interview. - Is there any reason why you would not hire me? You can't always predict what they may say, and you also can't always predict how you might feel in response. I applied through college or university. How candidates got an interview. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Other21 %. I interviewed at Dnata (Manila, Manila) in Nov 2022. My high grades and great discipline will make me a strong fit for this role with Dnata. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. It's always a great idea to have questions ready for the interviewer. Strong support professional with a Bachelor of Business Administration (B.B.A.) "Continued education is vital to me because it allows me to remain current and competitive in this industry. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. One example of this would be the telephone sales scripts that I crafted for our inside sales team. Handles excess luggage and collect excess payment. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Se continui a visualizzare Employee referral22 %. I feel that this particular position would take my career exactly where it should be. It's important to be able to professionally give and receive feedback.". This site uses cookies. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Interviews for Top Jobs at Dnata. I interviewed at Dnata (Sydney). Fax:+971 4 3166144, dnata Cargo The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.'
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