A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! footasylum returns faulty Change of mind returns accepted. You have disabled javascript in your browser, please enable. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Date of experience: January 04, 2023. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. To break them up politely to ask for helpit was like I had sowrn at them. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! No greeting, no please, no thank you. Happy from start to finish! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. . Package allegedly dispatched on 11th December and now reported as list in transit! Ordered standard delivery, was dispatched the next day & arrived the day after. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. - Anonymous, posted 4 months ago Once cleared, your points will turn into money off any future purchases. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Hey Karl!Thanks for taking the time to leave us a review. That is great news that they arrived a day early!We hope to see you again very soon. Check out what 59,340 people have written so far, and share your own experience. 20%. Giving one star so I can leave this review. Ordered it on Monday and it was delivered on Tuesday. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Find out how we combat fake reviews. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Please provide a valid proof of purchase. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Read Customer Service Reviews of www.footasylum.com - Trustpilot Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We hope to see you shopping with us very soon. Popular Christmas FAQ The lady at the till was no better. - Anonymous. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Ordered Nike trainers. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Thanks,Rebekah. Why have i been rejected for my return as the item was faulty? This time, however, when I ordered, their courier choice was Yodel. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Great to hear that the parcel arrived so quickly. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Once Footasylum has received and inspected your order, a refund will be issued. Treated myself to some new trainers and jogging bottoms in the sale! Shoved the card machine into our face. I would definitely recommend and will be a returning customer. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Find out how we combat fake reviews. T3 is part of Future US Inc, an international media group and leading digital publisher. - KM, posted 1 year ago Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. 10/10 will not be using footasylum again. I will always order with footasylum I am very happy with the service and products. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. By continuing to use this website, you agree to the use of Cookies. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It's great to hear you are happy with the coat and that the delivery was so quick. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. That is great news about the fast delivery.We hope to see you again very soon. We hope to see you shopping with us very soon. Still over 300 down! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Ordered coats for 2 of my sons in the sale. Great sale and super quick on delivery. We hope to see you shopping with us very soon. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Check out what 59,467 people have written so far, and share your own experience. We are so glad to hear you are happy with the service. For all international returns outside of the UK, please visit our dedicated international returns page. Looks like they have found the nearest spare tatty box to send them out in. Footasylum exchanges are only available in the UK. Can I return my online order to one of your stores. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. !spoke to Edge lane store about colours in crocs. My son lost out on his Christmas presents as a result. One star as there is no 0 stars. International Returns Most Popular Unable to get in touch with anyone from customer service to resolve issue. It's great to hear you are happy with the coat and that the delivery was so quick. Manners cost nothing. Been trying via live chat, what's app and calling HQ. Footasylum Discount Code: 10% off Everything. 2023 Trustpilot A/S. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Useless. Manners cost nothing. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). In November 2022 I placed an order with FootAsylum and it never came. We use dedicated people and clever technology to safeguard our platform. They have sent them back to me and are refusing a refund. Next time it will be JD SPORTS for my next purchase. AVOID THIS COMPANY!!!! The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Refunds are made to the original payment method, and products must be in their original boxes and packaging. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. In real life, they are dull, boring and have no character at all. Search for local Shoe Shops near you and submit reviews. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. The lines are open from08:30 - 19:00. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. She got the problem sorted in minutes. Highly recommend and will definitely buy from Zavetti again. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. All in all, satisfied with my purchase and dealings with this shop. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Quality, style and value superb. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan.
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